Managed Services

Flexible Service Model

Benefits of kreuzwerkers AWS MSP

24/7 Call on Duty

Various Compliance. Requirements. Covered

Infrastructure Change & Config Management: Improve & Keep Operations up to date

Close observation & protection of critical AWS resources

Infrastructure Run Management: Stable and Secure Operations

24/7 Incident Alerting and Response
kreuzwerker set‘s-up alerting for security events and deploys recommended remediation

AWS Infrastructure Vulnerability Scanning 
kreuzwerker initiates routine scanning of AWS infrastructure for known software or infrastructure vulnerabilities

24x7 real-time Availability & Performance Management of defined KPIs with thresholds, alerting and action plan behind to prevent incidents before severe impacts occur

A major upgrade often has an impact on operations with a minimum downtime that needs approval of the Change Advisory Board (group of stakeholders between customer and kreuzwerker as the service provider). kreuzwerker will align this before acting out the change.

A minor Change means that kreuzwerker is managing a system update by deploying a pre-tested patch provided by the vendors. As for major changes kreuzwerker deploys system upgrades, usually on the OS-Level closely aligned with the customer.

Flexible Scoping of Managed Services

kreuzwerker GmbH | kreuzwerker Switzerland AG | kreuzwerker Sp. z o. o. Sp. k.

Imprint | Privacy Policy

© 2024 kreuzwerker GmbH

kreuzwerker GmbH | kreuzwerker Switzerland AG | kreuzwerker Sp. z o. o. Sp. k.

Imprint | Privacy Policy

© 2024 kreuzwerker GmbH

AWS Certified

All Customers welcome

Service & Support in German 
and/or English

Managed Services Portfolio - SLAs

Managed Services Portfolio - Severity & Impact

Incident Management: 24x7 Break & Fix Incident management with the workloads to be total operational again in minutes.

Problem Management: If there is no fix / workaround available immediately we analyse the incident in detail by investigating it’ s root cause - closely with the vendor’s experts to get to a known error and to find a solution.

Backup: kreuzwerker can set-up and configure any type of backup within the AWS Cloud: depending on the concrete needs and requirements of the customer, there are services for object (Amazon S3 and Amazon S3 Glacier), file (Amazon Elastic File System), and block (Amazon Elastic Block Storage) storage. 

AWS Resource Inventory Visibility
kreuzwerker provides continuous scanning and reporting of all AWS resources and their configuration

Data-secured:

Ensure protection & compliance of Data, workloads and applications in the AWS cloud

Client-side data encryption: Data in transit and data at rest is encrypted.  For encryption in transit, the data is encrypted before transmission; the computer system endpoints are then authenticated; and the data is decrypted and verified on arrival. This is to protect data if communications are intercepted while data moves between two computer systems. For encryption at rest, stored data is protected from a system compromise or data exfiltration.

Data integrity encryption & authentication: Data authentication is a critical mechanism to maintain data integrity and nonrepudiation. Data authentication may be achieved either using conventional encryption algorithms or using public-key cryptography (PKC).

Lifecycle Management of KMS keys

Scope of action for MSP

either hosted or non-hosted on customers own AWS entity with partial set of Managed Services by kreuzwerker/ AWS

either hosted or non-hosted on customers own AWS entity with full set of Managed Services by kreuzwerker/ AWS

Customer has the right level of resources and skills needed 24x7 to operate their workloads all by themselves

Joint management by customer and kreuzwerker

Managed by customer

Managed by kreuzwerker on customer’s behalf

AWS Security Best Practices Monitoring
kreuzwerker tracks and detects misconfigurations of AWS resources

Monitor and Triage Security Events
kreuzwerker set‘s-up alerting for security events and deploys recommended remediation

24x7 Managed Services
From Infrastructure Run Management to 
full-fledged Managed Hosting

Increase the business value of your cloud by applying operational excellence

Contact us!

Increase the business value of your cloud by applying operational excellence.

Contact us!
Managed Services Portfolio - SLAsManaged Services Portfolio - Severity & Impact